First Ealing Minicabs Terms of Business

- Clients booking with 1St Ealing Minicabs can travel secure in the knowledge that vehicles are fully insured and drivers have been licensed by London local authority, The Public Carriage Office. We pride ourselves in giving clients a courteous, efficient and competitively priced service.
- Online bookings for journeys starting within 24 hours or from outside London & Home Counties should be confirmed by phone with our controllers. Your booked car may not show up otherwise. Booking made online without a verifiable telephone number may be dealt in the same way.
- We discourage customers from calling our office from 'private' or 'witheld' telephone numbers, as we may charge them extra to cover the the cost of verifying their contact numbers. We will usually serve them after callers otherwise.
- Please be aware that this service is for quote & booking confirmations only. Payment can be made online through our secure service "PayPal", by telephoning 02088105060 or by cash to the driver. We may ask for a deposit before confirming a booking. A charge may be levied to cover the cost of processing a credit card. Cancellations up to 24 hours before travel can be free but may sometimes attract a maximum service fee of 50%. Thereafter no refunds will be available. If in the event that we are unable to fulfill your booking, we reserve the right to cancel the booking and refund any monies paid, less any credit card commissions.
- No surcharges are added for Toll Fees, Car Park Charges, except airport pick ups, or Night Charge Tariffs.
- London Heathrow Airport terminal 5 pick-ups & drop offs may incur an extra £2-5 .
- For those customers paying by cash or credit card, you may request a receipt from your driver. If, for any reason you did not receive a receipt for your journey, please feel free to email this office for a receipt at This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting your reference number.
- Whilst 1St Ealing Minicabs make every effort to get you to your destination on time, they cannot be held responsible for any foreseen and unforeseen events that may cause delay. It is the responsibility of the hirer/customer to check their travel schedules, for example flight and departure times in advance of travel or to contact the driver assigned for the job as texted to them. Any recommendations as to the time of vehicle arrival, flight departures or vehicle type suitable for the journey or any other advice given by 1st Ealing Minicabs or their staff are merely suggestions. The final decision rests with the person making the booking. No claim or action can be made against 1st Ealing Minicabs for such failures. By using the services of 1St Ealing Minicabs you agree to abide by these conditions.
- We reserve the right to upgrade the type of vehicle booked to a higher priced one or send multiple vehicles without further charge on the customer or his/her consent. We may subcontract the transfer to another licensed operator.
- Our Terms of Business are set in this site at this page. We are also obliged to the rules and recommendations of the Public Carriage Office in London. The COMMON SENSE of what is expected from a prebooked, mainly unpaid for in advance, taxi service according to the current private hire standards in London, should prevail in case of any dispute. We try our best to excel, giving you the best value for your money.
- We charge double the normal quoted fare for Christmas Day, Christmas Eve, Boxing Day, New Year Eve, New Year Day, any snowing day & on London Underground strike days.
- Please be aware that the legal status of all our private hire drivers is self-emplyed and they are not employees by 1St Ealing Minicabs. However, it is illegal for the drivers to take a booking directly from the customers. Customers should book their journeys via our website or our telephone 02088105060. Otherwise, the journeys are not insured.
- If you have any complaint about any aspect of this service or the driver you have to address it to the Operator first. If you were still unsatisfied by the actions taken by the Operator, you may then raise the complaint to the Public Carriage Office.

Airport Pick-Ups Policy
- The service we offer is a private hire / taxi / door to door transfer for the number of passengers you have booked to the specified destination. Airport pick-ups are of specific destinctive terms.
- We monitor all flight arrivals for a confirmed landing time. We only use official information. If your flight is either earlier, or delayed we will meet you after the actual arrival. We do not charge for delays of flights
- If your flight is cancelled in advance, we will wait for further instructions from you (ie new flight number/time).
- We will meet you outside the departures/arrivals hall, usually 30 minutes after the flight has been confirmed to land (unless otherwise agreed). Our office/driver may also call or text you while waiting outside the terminal in the pick-up area to tell you your vehicle registration and where it is waiting.
- We strictly require a mobile/cellphone of the passenger we pick-up as this is our way of establishing contact with the passenger.
- We may, in certain situations, use a greeting board to display a name of your choice, when there is no contact number to ring, but this will incur waiting time and parking chargeg, which are variable between airports.
- We strongly recommend that passengers contact the office immediately after landing, so we can dispatch your booked car to meet you. In many situations where the pick-up is not paid in advance we do not dispatch the car untill such a contact was established. We are 15-20 minutes away from London Heathrow Airport & 30-45 minutes from London City, Luton, Gatwick & Stansted Airports.
- Our driver will generally assist you with your luggage to the vehicle. Our driver will show you a car park receipt as proof of waiting for pick ups inside the airport.
WHEN YOU NEED TO CANCEL THE JOB (OF AN AIRPORT PICK-UP) PLEASE KEEP US INFORMED IN ADVANCE. CANCELLATION 24 HOURS IN ADVANCE INCURS 50% CHRGE. NO REFUND AFTERWARD - FULL FARE IS APPLICABLE.
- We will wait a maximum of 1 hour and 30 mins (chargeable) from the time that your plane lands, before we deem that you have "NOT SHOWED UP".
- If you are going to be longer than 1 hour, we would recommend that you ask someone to inform our office or driver that you will be delayed. Please note that further waiting time and car park charges will increase dramatically after your FREE waiting time has elapsed.